As a Referral Specialist, you will play a vital role in our clinical and call center teams, dedicated to creating a positive, welcoming, and efficient experience for our patients. Your primary responsibility will involve reaching out to patients to schedule appointments, verify their information, and address initial inquiries, ensuring they feel supported and informed.
By understanding patients' needs and reasons for visiting, you will ensure they are scheduled at the most appropriate clinic for podiatric care. This position facilitates a smooth scheduling experience for both new and existing patients.
Key Responsibilities:
• Reach out to patients to schedule appointments and confirm their details.
• Accurately verify and document patient information.
• Assess urgency based on reported symptoms and escalate cases that require immediate attention.
• Adhere to assigned work schedules and productivity standards to ensure consistent responsiveness.
• Prioritize tasks and meet daily performance metrics in a fast-paced environment.
Qualifications:
• Proficient in English (both oral and written).
• Solid experience in customer service with a focus on patient orientation and phone communication.
• At least 1 year of consistent work history in previous roles (demonstrating job stability).
• Experience in scheduling appointments via phone and managing high volume outbound calls.
• Basic computer knowledge and the ability to learn and operate EHR systems.
• Disciplined in managing workflow in queues/CRM while maintaining productivity standards.
This position offers the opportunity to join a clinical and call center team, directly contributing to enhancing the patient experience through efficient scheduling and quality service.