About the job
About CSN Collision
CSN Collision is a trusted leader in the automotive repair industry, successfully restoring over 200,000 vehicles annually. Since its inception in 2002, CSN has expanded to 240 collision repair centers across Canada, providing Canadians with peace of mind knowing their vehicles are returned to like-new condition.
Role Overview
We are seeking a Bilingual Field Operations Manager for the Quebec region. This pivotal role serves as the primary liaison for CSN Licensees, collaborating closely with Field Operations Managers and Field Technical Analysts. Your mission will be to drive licensee growth and enhance operational performance by leveraging the CSN System, while fostering partnerships with insurers, OEMs, and vendors, and utilizing local and digital marketing strategies.
Key Responsibilities
- Act as the main contact for CSN Licensees in Quebec, building strong relationships and providing comprehensive operational support.
- Work in harmony with the National Manager of Field Operations and other departments to identify licensee needs and business prospects.
- Facilitate quarterly performance review meetings (in-person or virtual) with each shop to bolster engagement within the CSN network.
- Lead discussions on business growth, insurance program results, vendor utilization, marketing initiatives, and new CSN programs.
- Identify strategic action items with clear timelines.
Technical Expertise and Performance Improvement
- Deliver expert technical analysis and operational support to CSN Licensees.
- Utilize extensive knowledge of the automotive repair industry, GAA standards, and insurer guidelines to enhance licensee performance.
- Conduct focused audits to evaluate insurance KPIs, repair quality, and shop profitability.
- Identify performance outliers and coach for continuous improvement.

