About the job
Join our vibrant law practice as a Bilingual Intake Specialist, where you will be the essential first point of contact for potential clients seeking assistance with personal injury claims. In this long-term, full-time remote role, you will conduct thorough intake interviews, evaluate claims, and collect vital case information while ensuring a superior client experience. This position requires fluency in both English and Spanish, along with strong communication skills, empathy, and meticulous attention to detail. Collaborating within a fast-paced legal environment, you will work closely with attorneys and administrative teams to facilitate smooth transitions for our clients. This role provides a unique opportunity to positively impact clients as they navigate their personal injury claims with professionalism and compassion.
As a part of our team, you will:
- Conduct detailed intake interviews to evaluate personal injury claims, including auto accidents, slip and falls, and workplace injuries.
- Accurately gather and document client information, accident details, injuries, and insurance data in our case management system.
- Assess case eligibility based on our firm’s guidelines to ensure qualified leads.
- Communicate with clients in a professional and compassionate manner while maintaining confidentiality and legal compliance.
- Collaborate with legal and administrative teams for seamless case handoffs and enhanced client experiences.

