About the job
Job Title: Bilingual Medical Customer Service Representative (English/Spanish)
Position Type: Full-Time, Remote
Working Hours: U.S. Hours
About the Role
We are on the lookout for a compassionate, detail-oriented, and bilingual Medical Customer Service Representative to assist patients during their healthcare journeys. As a pivotal point of contact, you will provide timely support, address inquiries, and ensure a positive experience across various communication platforms.
This role is perfect for someone who thrives in a remote work environment, handles sensitive information with utmost care, and consistently delivers high-quality customer service in a dynamic healthcare setting. We are continuously expanding our team and welcome new members each month as we grow.
Responsibilities
Patient Support & Communication
- Respond promptly to patient inquiries via phone, email, and chat in a professional manner.
- Provide clear and accurate information about medical services, appointment scheduling, insurance assistance, and billing questions.
- Create a compassionate and reassuring environment for patients at every interaction.
Issue Resolution & Service Coordination
- Diagnose and troubleshoot issues related to services or internal technology platforms.
- Collaborate with internal teams to ensure smooth service delivery and follow-up.
- Appropriately escalate complex cases while maintaining clarity and trust with patients.
CRM, Documentation & Compliance
- Keep accurate and detailed records of patient interactions in the CRM system.
- Ensure all documentation adheres to quality, accuracy, and compliance standards.
- Maintain strict confidentiality and data security best practices at all times.
Team Collaboration & Continuous Improvement
- Communicate effectively with team members to enhance workflow efficiency.
- Engage in training and ongoing development initiatives.
- Adapt quickly to changing tools, processes, and patient needs.
What Makes You a Perfect Fit
- You are fluent in both English and Spanish and communicate with clarity and empathy.
- You derive satisfaction from helping patients and providing thoughtful, patient-centric support.
- You are detail-oriented and prioritize confidentiality and data security.
- You are dependable, self-motivated, and excel in an independent remote setting.
- You adapt well to change and thrive in a fast-paced environment.
Required Experience & Skills
- A minimum of 1 year of experience in customer service, preferably in a healthcare setting.

