About the job
The Bilingual Operational Excellence Manager will spearhead transformative Lean initiatives and cultural shifts for clients in the Food & Beverage, Consumer Packaged Goods (CPG), and General Manufacturing sectors by leveraging QAD Redzone software and providing expert coaching. This role demands hands-on engagement with autonomous teams under the guidance of a Coach Director, emphasizing a 'leading-through-doing' philosophy. You will collaborate directly with shop floor personnel, frontline leaders, Continuous Improvement (CI) directors, and C-level executives to foster substantial personal and organizational growth.
Important Note:
This is a Full-time, Exempt, Remote position requiring extensive travel, approximately 42 weeks annually from Monday to Thursday. Candidates must have the capability and willingness to travel by driving or flying to customer sites as needed, with travel commitments reaching up to 80%.
Fluency in both English and French is essential.
Key Responsibilities:
- Manage and coach 5-7 clients concurrently
- Train clients on workflows utilizing Redzone software through multiple 90-day deployments
- Facilitate productive shop-floor meetings and leadership sessions to encourage action cycles
- Monitor performance metrics and improvements throughout the deployment period
- Lead process improvement and Kaizen initiatives
- Provide constructive feedback to frontline teams and leadership to promote positive behavioral changes
- Conduct remote weekly progress meetings with customers
- Identify and celebrate customer success stories
- Coordinate project timelines with clients
- Conduct Success Assessments upon project closure
- Deliver executive summaries and provide comprehensive insights related to Redzone programs
- Address customer technical inquiries as necessary
- Assist clients in defining the next steps in their Redzone journey
- Perform additional duties as required

