About the job
Become a vital member of OneTouch Direct as a Bilingual Remote Client Support Agent. In this role, you will provide outstanding support to our valued clients. As a leading provider of customer service solutions, we seek individuals who are dedicated to enhancing the customer journey and addressing inquiries with professionalism and compassion.
Note: Candidates must reside in San Antonio, TX
Position Overview: As a remote team member, you will address client inquiries through timely and effective communication. Your objective will be to ensure customer satisfaction by leveraging your excellent communication and problem-solving skills.
Key Responsibilities:
- Respond promptly to customer inquiries through phone, email, and chat.
- Exhibit a thorough understanding of our products and services to effectively meet client needs.
- Provide solutions to client issues while ensuring a positive customer experience.
- Keep accurate records of all client interactions.
- Collaborate with team members to enhance service delivery continuously.
Qualifications:
- 1-2 years of experience in customer service or support is required.
- Fluency in both English and Spanish is mandatory.
- Exceptional verbal and written communication skills are essential.
- Familiarity with CRM software and customer support tools is advantageous.
- Ability to work efficiently in a remote environment with minimal supervision.
- Strong analytical and problem-solving skills are necessary.
- Availability for flexible work hours, including evenings and weekends, is required.
Technical Requirements:
- A reliable desktop or laptop computer running Windows 11 is necessary.
- A high-speed wired internet connection is mandatory.
- A USB headset with noise-canceling capability is required (wireless headsets are not acceptable).
- A webcam (built-in or external) is necessary for video interactions.
Benefits:
- Full-time position with a 40-hour work week and overtime opportunities!
- Competitive pay with hourly base salary and benefits!
- Comprehensive training with paid development opportunities.
- Health Care Plan including Medical, Dental, and Vision coverage.
- Inclusive culture with Employee Resource Groups and a positive work environment.

