About the job
As a Solutions Engineer, you will work collaboratively with internal teams to design and implement enterprise-level solutions for TransPerfect’s diverse international clientele, utilizing the GlobalLink product suite. Serving as the primary technical liaison, you will engage closely with Solutions Architects and Developers to manage the technical facets of each implementation.
Key Responsibilities
Partner with the Solutions Architects team to collect and evaluate client configuration requirements.
Develop comprehensive project plans detailing implementation procedures and timelines, accompanied by risk assessments.
Ensure timely delivery of implementation milestones.
Facilitate the installation, configuration, and enhancement of GlobalLink connectors in collaboration with internal teams and client system integrators.
Verify and validate configuration tasks in GlobalLink tools in accordance with client specifications.
Act as the main technical contact and escalation point for both internal stakeholders and external clients.
Support the client configuration team with any issues that arise.
Engage with the Product Management team throughout the lifecycle of GlobalLink products by reporting technical issues and proposing enhancements based on client feedback.
Assist clients in coordinating GlobalLink connector upgrades.
Serve as a representative for one or more GlobalLink products if desired.
Deploy, troubleshoot, and upgrade the GlobalLink suite of products as needed.
Create tailored reports for clients using MySQL.
Mentor new team members and contribute to their onboarding process.
Design training materials and procedures to enhance team efficiency.
Provide training sessions for clients as necessary.
Engage in internal projects that contribute to team objectives.
Fulfill any other relevant tasks as assigned by your supervisor.

