About the job
Our mission: to eliminate every barrier to mental health.
At Spring Health, we’re on a mission to transform mental healthcare by dismantling every obstacle that hinders individuals from accessing the assistance they need, precisely when they need it. Our clinically validated technology, Precision Mental Healthcare, enables us to provide the right care at the right time—whether that be therapy, coaching, medication, or beyond—tailored to each individual’s unique needs.
We proudly collaborate with over 450 companies, ranging from startups to multinational Fortune 500 corporations, as a leading mental health service provider, delivering care to 10 million individuals. Our partners include well-known brands such as Microsoft, Target, and Delta Airlines, who rely on us to achieve exemplary outcomes for their employees worldwide. Through our innovative platform, we’ve been able to generate a net positive ROI for employers, and we are the only company in our field to have received external validation for net savings for our clients.
Backed by prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, and RRE Ventures, our recent Series E funding has propelled our valuation to $3.3 billion. We’re just getting started—join us on our mission to make mental healthcare accessible to everyone, everywhere.
Reporting to the Senior Director of Operations Intelligence, the Business Analyst, Operations Performance will spearhead initiatives aimed at enhancing operational excellence and measurable quality improvements across the Provider Operations department. This role is an integral part of the Operations Performance team within the broader Operations Intelligence function, responsible for core quality measurement, insights, and improvement loops that empower Provider Operations to consistently deliver excellent provider experiences at scale. This is a full-time, fully remote position, although preference will be given to candidates who can be onsite in our NYC office once a week.

