About the job
About Gigs
At Gigs, we are creating a revolutionary operating system for mobile services—a seamless platform enabling tech companies to incorporate global connectivity into their products effortlessly.
Similar to how Stripe allows businesses to integrate payment solutions within minutes, Gigs empowers platforms to integrate connectivity, bridging traditional telecom with modern technology. From fintech companies launching mobile services to HR platforms offering work phone plans, we streamline provisioning, eliminating telecom complexities.
Our dynamic team of approximately 100 professionals across the US and Europe is supported by nearly $100 million in funding from notable investors like Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, we unite early-stage engineers, product innovators, and business visionaries from leading companies like Stripe, Airbnb, and Shopify. We are dedicated to overcoming intricate technical and regulatory challenges to ensure truly seamless connectivity.
If you are motivated by curiosity, creativity, and the opportunity to influence the future of telecom, we would love to connect with you.
The Role
As an Operations Specialist for Gigs for Work, you will leverage your exceptional systems thinking and product-oriented mindset. You will be instrumental in designing the operational framework for Gigs for Work, identifying high-impact challenges, developing scalable processes and tools, and continually iterating based on data-driven insights.
You will collaborate directly with Product and Go-To-Market teams to transform visionary ideas into actionable execution, translating ambiguity into structured systems, tools, and repeatable workflows.
This unique position allows you to establish operations that navigate the complexities of our supply-side contracts, product intricacies, and customer needs. You will significantly influence the growth trajectory of a rapidly expanding startup by building the Gigs for Work operations function from the ground up. Your role will intersect strategy, operations, support, finance, and product—positioning you as a trusted problem-solver and thought partner across various teams.
What You Will Do
You will engage in the continuous automation, development of systems, and implementation of enhancements to drive operational efficiencies and unlock increased value.
- Design and ship operational workflows like a product: define requirements, map journeys, identify areas for improvement, and iterate based on metrics and feedback.
- End-to-end operational ownership for our Gigs for Work vertical.

