About the job
The Butler Supervisor for Villa Services plays a pivotal role in ensuring seamless daily operations within the department. This position involves the supervision of a dedicated team of Butlers, Runners, and Coordinators, who provide our esteemed guests with prompt and personalized service. The Supervisor will collaborate closely with Housekeeping, Engineering, Casino Marketing, Front Office, Front Services, VIP Services, and Food and Beverage departments to uphold the highest standards of service for our elite clientele.
In this dynamic role, the Supervisor fosters a positive, innovative work environment, actively seeking new ways to exceed the expectations of our VIP guests while enhancing operational efficiency.
Key Responsibilities:
- Engage in all aspects of daily operations, performing the duties of Butlers, Runners, and Coordinators as needed.
- Develop and adapt daily shift schedules in response to business demands.
- Conduct regular inspections of Butler stations to ensure compliance with safety and health regulations and to uphold guest service standards.
- Enhance employee engagement and guest satisfaction through effective leadership.
- Coordinate with management to maintain top-tier guest service standards.
- Address requests from guests and team members, providing solutions that align with departmental goals.
- Ensure staff have the necessary tools to meet guests' needs effectively.
- Assist in managing inventory, equipment, and administrative supplies within the department.
- Support payroll inquiries, track vacation and benefits, and oversee licensing and work card maintenance.
- Lead a diverse team of line staff, fostering a calm and efficient working environment under pressure.
- Conduct team meetings and communicate vital information to staff.
- Provide support to the Assistant Director and Director of Villa Services.
- Set clear goals and manage overall guest satisfaction, monitoring progress toward desired outcomes.
- Address guest issues with professionalism and tact, ensuring a positive experience.
- Communicate effectively with guests and staff through various channels.
- Assist management with the development of service training programs to enhance the guest experience.
- Participate in employee performance evaluations and staff development initiatives, including mentoring and conflict resolution.

