About the job
At Carrum Health, we are revolutionizing the healthcare industry by reshaping how we pay for, deliver, and experience healthcare. If you are driven by a desire to eliminate unexpected medical bills, enhance care quality, and reduce costs while thriving in a dynamic, entrepreneurial environment, we invite you to explore this opportunity with us.
Founded in 2014, Carrum Health has redefined the Centers of Excellence (COE) category within digital health. Our COEs are conveniently accessible, with 95% of the U.S. population residing within 50 miles of one of our facilities, and our providers rank among the top 10% nationally. Our team's outstanding execution has garnered recognition from the venture community, resulting in over $96 million raised from esteemed investors such as OMERS, Tiger Global Management, and Wildcat Ventures. Our effectiveness is validated by a 2021 RAND Corporation study and highlighted as a Harvard Business School (HBS) case study.
The Care Navigator I plays a crucial role in delivering a thoughtful and high-touch patient experience by assisting with care coordination tasks under close supervision. In this position, you will focus on mastering Carrum’s referral, scheduling, and post-intake workflows while developing strong patient communication and organizational skills.
This position offers an hourly rate of $26, along with full benefits and overtime eligibility. It is a flexible role, typically ranging from 32 to 40 hours per week with the option for additional overtime.
In this role, you will...
- Assist patients with referral coordination, appointment scheduling, and follow-up tasks.
- Learn to navigate EHRs, CRMs, and internal tools for accurate case documentation and management.
- Effectively communicate with patients, providers, and internal teams with empathy and clarity.
- Adhere to established SOPs to maintain consistency, accuracy, and timeliness in patient care workflows.
- Appropriately escalate questions or complex scenarios, while building confidence in your decision-making.
- Gain foundational knowledge of Carrum’s care model, provider partnerships, and service lines.
We are excited about you because...
- You exhibit empathy, curiosity, and a strong desire to assist patients in navigating the healthcare system.
- You are detail-oriented, organized, and adept at following structured processes.
- You are reliable and open to receiving feedback and guidance.
- You demonstrate professionalism in all interactions.

