About the job
Join the Oaks Casuarina Santai Resort team as a Casual Guest Service Agent and elevate the guest experience through exceptional customer service. Your welcoming demeanor will ensure that our guests feel at home from the moment they arrive.
Your role will encompass guiding guests throughout their stay, overseeing smooth check-ins and check-outs, and providing valuable insights into local attractions and dining options. Your commitment to outstanding service and positive energy will leave a lasting impression on our guests.
Key Responsibilities Include:
- Deliver a warm and friendly welcome to guests upon arrival, facilitating an efficient check-in process and addressing immediate inquiries.
- Maintain professional communication with guests, colleagues, and stakeholders via in-person interactions, phone calls, and emails.
- Manage guest reservations, updates, and special requests accurately, utilizing property management systems to ensure smooth operations.
- Serve as the primary point of contact for guests during their stay, offering timely assistance, resolving issues, and providing personalized recommendations to enhance their experience.
Shift Details (subject to change):
- Scheduled shifts between 7:00 AM and 11:00 PM.
- Rotating roster across Monday to Sunday.
- Positions available for Casual and Full-Time employment.
Hourly Rates for Casual (excluding superannuation):
- Monday - Friday: $33.38 per hour
- Saturday: $40.05 per hour
- Sunday: $46.73 per hour

