About the job
Join the innovative team at ISTA Personnel Solutions, a rapidly expanding BPO company dedicated to providing exceptional support services as a direct extension of our clients' teams. We pride ourselves on delivering high-quality service with precision, efficiency, and a personal touch.
We are currently seeking a CentralReach Support Specialist (ABA Therapy) to assist Behavior Technicians (BTs) and quality coordination teams in implementing ABA therapy for children with autism across the United States. In this pivotal role, you will facilitate onboarding, provide training, and ensure compliance with the CentralReach system while actively supporting the quality coordination team.
Key Working Details:
- Work Schedule: Monday to Friday from 9:00 AM to 6:00 PM EST (4:00 PM to 1:00 AM South African time, subject to daylight savings).
- Public Holidays: This position requires availability on both South African and U.S. public holidays; compensation for South African public holidays will comply with the BCEA.
- Internet Requirements: A stable fixed fiber line with a minimum speed of 25 Mbps (both upload and download), along with wired Ethernet capability, is a prerequisite. Applications lacking this will not be considered.
- Power Backup: A reliable power backup system is essential to manage load shedding or outages; applications without power backup will not be considered.
- Work Setting: This is a fully remote position.

