About the job
Transforming Healthcare for a Brighter Future
At Angle Health, we envision a healthcare system that is accessible, transparent, and user-friendly. As a pioneering AI-native, integrated healthcare company, we are replacing outdated systems with modern infrastructure to provide members and patients with the care they need when they need it. If you're passionate about shaping the future of healthcare, we invite you to join our mission.
We are thrilled to expand our Operations team at Angle Health and are looking for a dedicated professional to fill the role of Claims Supervisor. We seek an enthusiastic individual with robust supervisory experience in claims management who is eager to innovate within the health insurance sector. The Claims Supervisor will oversee a committed team, ensuring that both qualitative and quantitative performance metrics are consistently achieved. You will be responsible for supervising, mentoring, training, and evaluating a dynamic group of claims processors and specialists.
Successful candidates will demonstrate a strong passion for health insurance, exceptional claims processing expertise, and a dedication to prioritizing our members. The ideal candidate will actively engage in the development and growth of the existing team, confidently making challenging decisions and adapting as our department and company evolve.
Key Responsibilities:
• Team Leadership: Guide a team of dedicated professionals focused on delivering timely and high-quality claim outcomes.
• Operations Oversight: Monitor daily claim processing activities to ensure performance metrics and service-level standards are consistently met.
• Quality Assurance: Ensure compliance with internal policies and regulatory requirements. Participate in control audits and implement corrective action plans as necessary.
• Documentation: Develop and maintain resource documents to support team accuracy and serve as reliable reference materials.
• Issue Resolution: Act as an escalation point for complex claims and customer concerns, ensuring prompt and professional resolution.
• Process Improvement: Analyze claim data to identify trends and opportunities for enhancement; collaborate with the Head of Claims to implement effective solutions.
• Training & Development: Create tailored training plans in collaboration with the team's trainer to foster continuous growth and development for each team member.

