About the job
As a Client Experience Coordinator for raisin®, you will play a pivotal role in ensuring our charitable clients receive exceptional technical support and training. Your responsibilities will include:
- Technical Support: Deliver ongoing assistance for various charitable organizations utilizing the raisin® online fundraising platform.
- Training: Conduct comprehensive training sessions for clients on the features and functionalities of the raisin® product, both online and in-person.
- Tracking: Maintain an up-to-date CRM tool with detailed records of account activities, opportunities, and contact information. Accurately track and bill support time.
- Marketing: Aid in marketing efforts, both digital and print, as required.
- Business Development: Support ongoing business development initiatives directed by management.
- Product Development: Collaborate in identifying potential features for future product enhancements.
What We Offer:
- Join a stable yet dynamic company with over 20 years of experience.
- Receive a competitive salary.
- Enjoy a comprehensive health and benefits package.
- Participate in team-building activities and social events.
- Work alongside a supportive team of intelligent colleagues.
- This position is primarily remote, but candidates living in Canada are encouraged to apply.
This is a full-time role, Monday to Friday, with a salary range of $44,000 to $50,000, based on experience.
COVID-19 Precautions:
Currently, all team members at A.K.A. are working remotely. Training and onboarding will take place online until further notice. However, candidates must be able to work in our renovated office in Toronto once it is safe to do so.

