About the job
As a Client Operations Partner, you will be a pivotal figure in client relations, acting as a primary contact to provide customized solutions that meet the unique needs of our clients. This position centers around fostering and sustaining robust client relationships by collaborating closely with internal teams at NIQ to align strategies and deliver smooth solutions.
This role presents an exciting opportunity to engage with a variety of clients, enhancing their experience with NIQ’s offerings while ensuring exceptional service delivery.
Key Responsibilities:
- Client Engagement: Act as the main operational liaison for clients, addressing all operational concerns including requirement gathering, delivery schedules, data adjustments, and quality issues.
- Communication & Coordination: Communicate effectively with clients, organizing calls and meetings as necessary, in collaboration with the Customer Success and Sales teams to ensure precise and clear information exchange.
- Requirement Gathering & Delivery: Gather client requirements, convert them into actionable internal work orders, establish project timelines, and oversee the progress to ensure successful delivery.
- Collaboration with Operations Teams: Work in partnership with various internal operations teams to swiftly troubleshoot and resolve client inquiries, ensuring an efficient workflow.
- High-Quality Solution Delivery: Guarantee that solutions are delivered to clients with accuracy, upholding high quality standards and meeting agreed timelines.
- Proactive Solution Development: Identify opportunities to enhance client data, proposing improvements or new strategies that lead to more robust, cost-effective, and sustainable database production for NIQ.
- Quality Assurance & Post-Production: Collaborate with Business-as-Usual (BAU) teams on post-production and pre-delivery quality checks to ensure the highest service levels for clients.
- Operational Meetings & Escalation Management: Participate in and coordinate operational, quality review, and escalation meetings with internal teams, ensuring alignment with Customer Success and Sales teams to address any client issues.

