About the job
Join Covéa and become part of a dynamic team of 60 professionals for a one-year apprenticeship, where you'll have the chance to enhance your skills in a supportive work environment while contributing to innovative projects!
This position is based in Marseille.
MAAF is one of the leading insurance brands in France, committed to values of simplicity and accessibility, where it is enjoyable to work.
Its motto, “Customer Preference,” emphasizes the relational aspect that is vital at all levels of the company.
Your Daily Responsibilities:
Take charge of close client relationships by providing exceptional service, managing frequent claims and resolutions.
Expect a lively and diverse range of interactions in your role!
What Does This Mean for You?
As a Client Relationship Advisor within the MAAF Compensation Department, you will have the opportunity to:
- Receive calls from our members to manage their home insurance claims.
- Inform, advise, and assist clients in handling their requests.
- Issue orders for experts to investigate claims when necessary.
- Communicate with third parties to uphold the company’s rights or find amicable solutions.
- Process and settle claims effectively.
- Identify and pursue commercial development opportunities, arranging meetings to finalize them.
- Ensure client satisfaction throughout the handling and resolution of their cases.
At Covéa, we value diversity in our hiring processes and are committed to equal opportunities, ensuring that all qualified candidates have the same professional development possibilities!