About the job
The Client Relationship Manager plays a pivotal role in overseeing new client accounts and collaborating closely with them to implement additional cost-saving programs. This energetic individual is essential to our team-oriented culture and must possess strong interpersonal skills, as effective communication with both clients and team members is vital. The Client Relationship Manager will work in tandem with the Sales team to manage accounts efficiently.
We believe in the benefits of regular face-to-face collaboration. This role is based out of our Waltham, MA, Chicago, IL, or New London, CT office with expected travel of up to 4-5 times a year. Please note that we are unable to provide work sponsorship for this position.
About Us:
At Consolidated Concepts, we are revolutionizing cost reduction and profit optimization for multi-unit restaurants. Our mission is clear: to empower our clients by simplifying their supply chain and procurement processes. As part of the Buyers Edge Platform brand, we harness collective purchasing power to offer exclusive pricing on essential products and services. Our extensive services include a Digital Procurement Network, Fresh Solutions, Supply Chain Management, and innovative SaaS Solutions. We take pride in serving a diverse clientele, from emerging concept innovators to established national franchise giants.
Your Contributions:
- Build and strengthen relationships with clients by understanding their business goals and delivering exceptional support as their primary point of contact at Consolidated Concepts.
- Conduct regular meetings and calls to keep clients updated on opportunities, concerns, and relevant information.
- Act as the client's advocate within Consolidated Concepts.
- Maintain organization for both the internal team and client needs.
- Proactively identify client needs and potential issues, providing recommendations and facilitating resolution actions.
- Spot potential upselling opportunities, including produce programs, supply chain consulting, and Master Distribution Agreement services.
- Coordinate and lead client-focused activities and initiatives.

