About the job
Join Universal Energy Solutions as a dynamic and results-oriented Client Retention Specialist in Cleveland, OH. In this vital role, you will play a key part in nurturing and sustaining long-term relationships with our valued clients, ensuring they receive outstanding service and support for our innovative sustainable energy solutions.
Your primary responsibility will be to engage with both existing and prospective sales customers. You'll address their needs, resolve any issues, and highlight the exceptional value of our services. By enhancing communication and understanding customer experiences, you will significantly contribute to customer loyalty and help reduce attrition rates.
Key Responsibilities
- Proactively connect with clients to evaluate satisfaction and gather insights on our products and services.
- Foster B2B sales engagement with both current and new customers.
- Professionally handle inquiries and complaints to ensure prompt resolution.
- Devise personalized retention strategies to promote client renewals and upgrades.
- Collaborate with internal teams to communicate client feedback and advocate for customer needs.
- Analyze client data and retention metrics to identify trends and propose enhancements.
- Contribute to the design and implementation of customer loyalty initiatives.
- Stay updated on industry trends and best practices in customer retention.

