About the job
Are you eager to support the community while providing outstanding service? Join our dedicated and compassionate veterinary clinic team as a Client Service Representative! In this role, you will be the first point of contact for pet owners, assisting in scheduling appointments, managing communications, and ensuring a seamless experience from check-in to checkout.
Our clinics strive to offer high-quality veterinary care at accessible rates, with additional discounts based on income. If you are seeking a fulfilling position where you can positively impact the lives of pets and their owners, we would love to hear from you!
Job Overview:
Compensation: $18.00/hour
Benefits:
- Health, dental, and vision insurance
- 401(k) retirement plan with a 4% company match
- 15 days of Paid Time Off in your first year, plus Paid and Floating Holidays
- Work-life balance
Schedule: Full-time, 40 hours/week
- 4 days a week: Monday-Thursday (with Saturday-Monday off)
- 10-hour shifts between 7:00 AM - 5:30 PM
Location: Your primary workplace will be in Golden Valley, MN, with occasional shifts at our St. Paul site.
Application Requirements: Please include your current resume.
Role Summary: The Client Services Representative is responsible for the daily coordination and scheduling of Veterinary Center Spay/Neuter, Wellness, Dental, and Specialty surgery appointments.
Your Responsibilities:
Client Services:
- Welcome clients and maintain a professional, friendly environment.
- Handle incoming phone calls and promptly return voice messages.
- Respond to email inquiries regarding our services.
- Schedule appointments for clients.
- Prepare and ensure all necessary paperwork and consent forms are completed prior to services.
- Collect payments from clients.
- Email invoices, receipts, and records as necessary.
- Make reminder, follow-up, and no-show calls for appointments.
- Escalate complex client inquiries and concerns as needed.
Communication and Culture:
- Engage positively and professionally with clients, colleagues, and volunteers.
- Foster a culture of diversity, equity, and inclusion to ensure a welcoming environment for all.
Technology:
- Accurately enter and maintain client information in Evet.
- Manage and view work schedules in Makeshift.
- Log in and out of shifts using ADP.
- Monitor AHS email and other messaging platforms.
Other duties as assigned.
Additional Information:
We are excited to welcome new team members who share our passion for animal welfare and community service!