About the job
Join our team as a Client Service Representative, an exciting entry-level opportunity within our records retrieval department. You will play a vital role in collecting essential documents such as medical records, radiology films, insurance papers, medical billing, and employment records for legal purposes. This full-time position offers a Monday to Friday schedule from 8 AM to 5 PM. As part of our team, you will receive a comprehensive benefits package that includes health, dental, vision insurance, Flexible Spending Accounts (FSA), paid time off (PTO), paid holidays, and a 401K plan. The starting compensation for this role is $18 per hour.
Key Responsibilities:
• Provide timely updates to clients through phone calls, emails, memos, and e-faxes.
• Proactively monitor and liaise with various facilities to ensure the timely production of records by conducting daily follow-ups via calls, emails, and faxes, as well as sending reminder letters.
• Prepare and dispatch new service documents daily.
• Collaborate with clients and staff to manage requests effectively.
• Review and process records in accordance with subpoena and authorization requirements.
• Facilitate payments and gather necessary information from custodians to expedite requests.
• Communicate the status of orders that are canceled, reissued, or contested.
• Maintain accurate order status in our proprietary software to ensure up-to-date information.
• Perform additional duties as assigned by management.