Qualifications
QualificationsEssential:10+ years of experience in customer-facing and/or presales roles, particularly in customer success, professional services, management consultancy, or project management; experience with clients undergoing transformation or digitalization is preferred.Proficiency in English.Outstanding verbal and written communication skills, alongside strong presentation abilities.Strategic planning proficiency.Ability to excel in a deadline-driven environment, collaborating across multiple functions and geographical locations.Willingness to travel throughout the region as required.Proficiency in tools such as Microsoft PowerPoint, Excel, Power BI, and Generative AI for data analysis, reporting, and presentations.Desirable:A university degree or equivalent professional qualifications relevant to the role.Experience with ERP, FSM, or EAM applications.
About the job
The Client Services Partner (CSP) role is an integral position within the IFS Global Services Presales team. The CSP acts as a pivotal liaison between our sales team and our clients, assisting in the packaging, positioning, and integration of our services to meet specific opportunities. Our extensive services portfolio encompasses customer success, implementation, consulting delivery, cloud managed services, and ongoing support & maintenance. While the sales lead maintains the overall customer relationship and commercial accountability, the CSP offers essential presales guidance and strategic advice.
In collaboration with sales and delivery teams, the CSP defines and shapes desired customer outcomes, designing actionable offerings that deliver value throughout the customer lifecycle. This role is crucial in influencing how our service offerings are presented and sold to clients. It demands exceptional communication skills and the ability to effectively influence internal stakeholders. CSPs operate within a regional framework, focusing on a designated geographic area.
The CSP remains actively involved throughout the sales cycle, from initial opportunity shaping to deal closure, consistently partnering with the sales team. Key responsibilities include facilitating customer requirement discovery workshops, aligning service pitches with customer objectives, qualifying deals, and formulating the services sales strategy.
The CSP is responsible for ensuring that IFS proposals adhere to best practices and standards, mitigating risk for both the client and IFS. While collaboration with numerous contributors is vital, the CSP leads the development of service content for bids, including essential documentation, contracts, and Statements of Work (SOWs).
About IFS
IFS is a billion-dollar company with over 7,000 employees worldwide. Our cutting-edge AI technology underpins our award-winning enterprise software solutions, empowering our clients to excel at critical moments - what we call the Moment of Service™. Our commitment to internal AI adoption has kept us at the forefront of technological innovation, enabling our team to unleash their creativity and productivity, ensuring our solutions remain state-of-the-art.At IFS, we value flexibility and innovation, focusing not only on customer engagement but also on making a meaningful impact globally. We aim to address some of society's most pressing challenges, promoting a better future through our agility, collaboration, and trust.We celebrate diversity and recognize our responsibility to reflect the varied world we operate in. We are dedicated to fostering an inclusive workforce that fully represents the diverse cultures and backgrounds of our clients and communities.
