About the job
At Ripple, we are revolutionizing the financial landscape, allowing value to transfer as effortlessly as information. Our groundbreaking crypto solutions enhance the global financial framework for institutions, businesses, governments, and developers, fostering economic equality and opportunity across the globe. Join us to develop your career alongside a supportive team committed to excellence.
Embark on a journey with us to witness your impact and unlock exceptional career advancement prospects.
THE ROLE:
As a Client Support Analyst II at Ripple Treasury (formerly GTreasury), you will be pivotal in delivering advanced technical support. This role serves as the second line of defense, adeptly addressing intricate issues while collaborating with various teams to swiftly resolve client challenges. You will be the final escalation point before engaging the Development Operations team for further assistance.
YOUR RESPONSIBILITIES:
- Provide Tier 2 support for all client-related inquiries (both internal and external).
- Efficiently troubleshoot and resolve issues in a timely manner.
- Collaborate with Account Managers, Solutions Team members, and DevOps on complex issues requiring internal resources.
- Assist the Solutions Team with tasks such as:
- Loading client static data into specialized databases (e.g., Banks, Accounts, General Ledger Chart of Accounts, Entities).
- Creating Licenses and SQL Databases for new client implementations.
- Maintaining the Master GTreasury Single Solution SQL Database, including balance reporting.
- Managing RSA and Symantec setup and credentials.
- Creating basic client reports using the Izenda Reporting Tool.
- Troubleshooting Powershell Scripts.
- Analyzing configuration for new implementation accounts.
- Resolving payment format/extension issues.

