About the job
At Michael & Associates, we are not just defending our clients; we are transforming the landscape of criminal defense. Established in Austin, Texas, we have quickly ascended to become one of the largest and most esteemed firms in the state, merging innovative strategies with state-of-the-art technology to achieve outstanding outcomes for our clients. As we expand our reach with new offices opening in Florida, we invite you to join us in redefining what a criminal defense firm can accomplish.
About the Role
As a vital part of our client experience team, you will be the first point of contact for clients, connecting them with our dedicated team of attorneys who are ready to advocate for their rights. You will manage between 50-100 inbound calls daily, serving as the empathetic voice that addresses client inquiries and fosters engagement, thereby building a foundation of trust and long-lasting relationships. You will play an essential role in guiding clients from their initial phone call to a formal consultation with our legal experts.
Key Responsibilities
- Deliver Exceptional First Impressions: Embody the warmth and professionalism of Michael & Associates, ensuring that potential clients feel valued and supported from the moment they reach out.
- Efficiently Manage High Call Volume: Handle a significant influx of inbound calls (50-100 daily), responding to client questions with clarity, offering guidance, and scheduling consultations with attorneys.
- Facilitate the Client Journey: Collaborate with internal teams to coordinate appointment setting and follow-ups, providing a seamless, customized client experience from start to finish.
Why Join Us?
If you are organized, empathetic, and driven to make a difference, this role is more than just a job—it is an opportunity to be part of an innovative movement. You will gain experience in a fast-paced, impactful environment that prioritizes innovation and a client-first mentality. Join Michael & Associates and help us set a new benchmark for criminal defense firms.
Ready to channel your skills and enthusiasm into a team that is shaping the future of criminal defense? Apply today!

