About the job
As a Clinical Specialist at Brainlab, you will provide invaluable on-site consulting and guidance to physicians and Operating Room (OR) staff, ensuring optimal usage and efficiency of Brainlab products during surgical procedures. Your role will involve managing and maintaining the installed base, including basic 3rd party integrations, and analyzing product issues through Salesforce to deliver effective resolutions. Leveraging your engineering expertise, you will contribute to quality improvement processes by recommending product modifications and providing clinical case support during complex cases and Go Live launches.
Additionally, you will take the lead in driving customer utilization through unique workflows and special applications, serving as the escalation point for clinical regional issues. Educating and training physicians, OR staff, and other hospital personnel on Image Guided Surgery (IGS) products and services will be a key part of your responsibilities. You will develop and implement training programs, maintain customer relationships, and collaborate closely with sales and marketing teams to promote and enhance Brainlab's offerings.
Attend trade shows and meetings to showcase our innovative IGS products while staying updated on industry developments through continuous education and research. Your insights and contributions will be vital in supporting our mission to transform healthcare.

