About the job
FutureSight is on the lookout for a dynamic and innovative Founding CEO to spearhead the creation of a cutting-edge AI-native reverse logistics orchestration platform. As reverse logistics encompasses all activities following a sale, it has emerged as one of the most significant and mismanaged cost centers in contemporary commerce. The processes involved in returns, warranties, exchanges, and recoveries are characterized by high volume yet continue to rely on disjointed tools, spreadsheets, and manual oversight.
Our operations, finance, and customer service teams exert substantial effort in enforcing policies, tracking evidence, managing returns, and reconciling outcomes, often with limited transparency into where value is lost or the timing of cash recovery. This inefficiency leads to margin erosion, prolonged cycle times, and increased operational burdens in a workflow that is continually expanding.
We are developing an AI-first orchestration layer that integrates seamlessly between customers, fulfillment networks, and financial systems. This platform will enforce policies at the point of intake, capture evidence directly at the source, identify the most efficient path for each return, and track outcomes through to financial resolution—all while preserving existing ERPs, WMSs, and commerce platforms.
This role presents a unique opportunity to establish critical infrastructure within a $700B+ global market, redefining how modern organizations manage costs, risks, and recoverable value post-sale.