About the job
Join our dynamic team as the Coaching Operations & Client Experience Manager at Scalesource-1!
This is a unique opportunity to lead the operational backbone of a global coaching initiative that empowers founders and leadership teams across diverse regions including the U.S., Africa, LATAM, and Asia.
Location: Remote (with quarterly international travel required)
Compensation:
$1,500/month for the first 6 months
$1,750/month for months 7–12
$2,000/month thereafter
Annual performance bonus target: 50% of base salary
This role is not about administrative tasks or social media posting; it's about driving execution and ensuring a seamless client experience!
Key Responsibilities:
1 Skool & Course Operations
- Develop and manage courses on the Skool platform
- Organize curriculum and modules effectively
- Ensure recordings are uploaded within 48 hours
- Enhance onboarding processes
- Maintain a tidy and structured course environment
- Monitor engagement and retention rates
2 Client Experience & Communication
Our clients are busy founders who expect exceptional service.
- Handle inbound communications via email and LinkedIn
- Respond promptly within 24 hours
- Coordinate scheduling and follow-ups
- Track renewals and client retention
- Conduct proactive check-ins to enhance client satisfaction
3 Outbound & Subscriber Growth
Comfort in executing outreach campaigns is crucial.
- Manage large-scale email campaigns
- Execute LinkedIn outreach initiatives
- Perform cold calls to warm prospects
- Analyze conversion metrics
- Support initiatives for list growth
4 Social Media & Practice Support
- Manage the social media posting schedule
- Post content consistently
- Engage with followers by responding to comments and DMs
- Assist with launch campaigns
5 Light Creative Support
- Edit videos and upload clips
- Create simple graphics using Canva
- Organize content assets effectively
If you thrive in structured environments and are passionate about building impactful initiatives, this role is for you!

