About the job
Job Title: Cold Email Specialist
Position Type: Full-Time, Remote
Working Hours: Flexible, with client meetings in U.S. time zones
About the Role
Join our dynamic team at pavago as a Cold Email Specialist, where you’ll play a crucial role in driving client success in a fast-paced startup environment. This position offers the opportunity to manage everything post-client sign-on, ensuring satisfaction and retention.
In this role, you will embrace the challenges of a growing startup—adapting to shifting priorities and iterating rapidly. You’ll collaborate closely with our founder, developers, and outreach teams to deliver exceptional results while scaling our operations.
Responsibilities
Client Relationship Management
- Serve as the primary contact for 20–30 clients
- Conduct regular client meetings, manage expectations, and address ongoing inquiries
- Identify potential risks early and implement measures to prevent churn
- Ensure client satisfaction, retention, and long-term success
Campaign Management & Results
- Analyze and rectify underperforming cold email campaigns
- Troubleshoot deliverability issues, list quality, and low-converting copy
- Perform quality checks on campaigns pre-launch to guarantee performance
- Continuously enhance campaigns for measurable success
Documentation & Processes
- Develop and refine operational documentation as the business scales
- Create practical playbooks that evolve alongside the company
- Monitor SLAs, client health metrics, and delivery standards
Cross-Functional Teamwork
- Collaborate with the development team on technical matters
- Coordinate with the outreach team for effective execution and optimization
- Report directly to the founder about client health and delivery performance
Ideal Candidate
- You thrive in fast-paced startup settings where roles are flexible and ownership is paramount
- You take accountability for outcomes without waiting for perfect systems
- You communicate assertively with founders and executives
- You adapt seamlessly as the business evolves
- You focus on execution, impact, and results
Required Skills & Experience
- Proven experience in client delivery, operations, or account management in a startup or early-stage company
- Background in cold email agencies, lead generation, or similar environments
- Hands-on expertise in cold email strategy, copywriting, deliverability, and inbox placement
- Strong writing skills for crafting effective email content

