About the job
About incident.io
incident.io is a pioneering AI incident response platform designed to empower teams in significantly reducing their incident response times while enhancing overall reliability. Our comprehensive solution integrates on-call, incident response, AI SRE, and status pages into a single, cohesive platform, equipping teams with everything they need to respond swiftly, minimize downtime, and keep customers informed.
Since our inception in 2021, we have successfully assisted over 1,500 companies, including notable names such as Netflix, Airbnb, and Block, in managing over 500,000 incidents. Each month, tens of thousands of responders across Engineering, Product, and Support leverage incident.io to restore services more rapidly, maintain alignment under pressure, and concentrate on delivering what truly matters.
We are a rapidly expanding, ambitious team dedicated to delivering exceptional customer experiences, ensuring product quality, and creating a touch of magic in our work. To date, we have secured $100M in funding from Index Ventures, Insight Partners, and Point Nine, along with support from founders and executives from renowned technology companies.
The Team
Our Commercial division is among the fastest-growing sectors of incident.io, serving early-stage startups to upper mid-market companies across North America. We are driving this segment's growth by expanding our team, increasing Average Contract Value (ACV), and developing a repeatable, high-velocity sales engine.
As the Commercial Sales Manager for North America, you will spearhead this growth by cultivating a high-performing team of Account Executives, elevating standards in outbound excellence and deal execution, and providing the necessary structure and coaching for consistent performance. Your collaboration with our Head of Commercial Sales, Chief Revenue Officer (CRO), and cross-functional partners across Marketing, RevOps, Product, and Customer Success will be crucial in shaping our winning strategy—from pipeline development to forecasting and closing deals.

