About the job
Why Choose DH Pace?
As a family-owned business with over $1 billion in annual sales and 60+ offices nationwide, DH Pace Company stands as a leader in the distribution, installation, maintenance, and repair of a wide array of commercial, industrial, and residential door, docking, and security products. In 2026, we will proudly celebrate our 100th year in business.
Overhead Door Company of St. Louis™, a subsidiary of DH Pace Company, Inc., is actively seeking a Service Supervisor for our Commercial Operations team based in St. Louis. If you possess strong leadership capabilities and have a passion for customer service, this opportunity may be an ideal fit for you. We encourage energetic individuals who thrive in a dynamic service environment to apply!
Key Responsibilities:
- Manage daily job scheduling, ensuring customer preferences are prioritized.
- Provide immediate problem-solving support to office personnel and service technicians.
- Continuously monitor service technicians’ schedules in real-time for maximum efficiency and profitability.
- Track completed jobs and follow up with customers to ensure satisfaction.
- Facilitate the processing of completed jobs to ensure proper material handling and accurate billing.
- Ensure timely completion of all administrative paperwork relevant to the role.
- Conduct employee performance reviews alongside the Department Manager, document performance issues, and develop improvement plans as needed.
- Contribute to the planning process and help establish departmental goals and objectives.
- Perform additional duties as assigned by the manager.

