About the job
Join AND Digital as a Contract Service Designer and help us reshape services with your innovative designs. We are seeking an enthusiastic individual to start as soon as possible for a 6-month project, with an expectation of 2-4 in-person days each month in Birmingham, Coventry, or London.
Your Responsibilities:
- Analyze current user journeys to identify pain points and propose enhancements that elevate the user experience.
- Create user-centric service designs that prioritize solving user problems effectively.
- Collaborate effectively with team members and stakeholders, involving them throughout the design process.
- Deconstruct complex services into manageable processes for better clarity and execution.
- Design services that address all user touchpoints, ensuring a cohesive experience.
What You Will Bring:
- A robust understanding of design thinking and human-centered design methodologies.
- The capability to design services that effectively cater to user needs.
- Insight into the user's experience while interacting with products or services.
- Proficiency in visualizing services alongside user touchpoints and insights.
- Experience in mapping current user journeys and developing new service blueprints across various channels.
- Knowledge or experience in the public sector context.
- Familiarity with GDS standards and experience working through multiple stages of the delivery lifecycle.
- An understanding of agile methodologies and experience working in agile teams.
- Experience designing within a policy framework.
- Experience in stakeholder mapping.
Our Commitment to Diversity:
AND Digital is proud to be an equal opportunity employer. We encourage applications from all qualified individuals, especially women, ethnic minorities, and persons with disabilities. We support flexible working arrangements and will make reasonable adjustments to accommodate your needs.