About the job
About the Department:
Aiming to enhance business processes and operations, the IT CRM department is dedicated to implementing and evolving Salesforce solutions. Our mission is to increase efficiency, control, and scalability in customer service and commercial management. We focus on developing robust platforms that elevate customer experience and boost business productivity.
What We Expect From You:
- Active collaboration with the team, engaging in technical discussions, refining requirements, and defining solutions.
- Strong knowledge of Salesforce CRM, including Sales Cloud, Service Cloud, and Financial Services Cloud.
- Excellent communication skills, interpersonal relationships, and the ability to work effectively in a team.
- Strong sense of priorities, ensuring quality deliveries within deadlines.
- Analytical thinking and the ability to solve complex challenges, anticipate risks, and propose scalable solutions.
- Continuous updates on releases, new features, and best practices of the platform.
Requirements:
- Completed higher education in Engineering, Computer Science, Information Systems, or related fields.
- Proficiency in Apex development practices (classes, triggers) and custom components (including LWC).
- Experience with integrations using microservices, REST, and SOAP web services.
- Knowledge in declarative automation: Flows, Workflow Rules, and Approval Processes.
- Mastery of Profiles, Permission Sets, Hierarchy, sharing rules, and access control.
- Experience with Sales Cloud, Service Cloud, and Financial Services Cloud.
- Implementation and management of metadata.
- Experience with DevOps and development lifecycle, including Git (or another SCM), CI/CD, pipelines, versioning, and branching strategies.
- Experience with agile methodologies (Scrum/Kanban).

