About the job
Do you prioritize service above all? Are you passionate about customer interaction and possess excellent communication skills? If you are excited about dynamic roles in customer service, then 123fahrschule is the perfect fit for you!
As Germany's most innovative driving school, 123fahrschule operates over 55 locations nationwide and collaborates with associations and policymakers to shape the future of driver education.
We are currently seeking a dedicated Customer Care Representative in Voerde to join our team as soon as possible! This is a part-time position (20 hours/week) with three working days in Voerde and two days in Hünxe.
Your Responsibilities
As a Customer Advisor, you will be responsible for assisting our clients, primarily driving students and their parents. You will provide guidance on all inquiries regarding their driving licenses before and during their training.
You will address and resolve various customer concerns through personal interactions, phone calls, emails, and messaging platforms.
Engage in counseling and acquisition of new customers.
With your friendly, approachable, and ideally humorous demeanor, you will support students throughout their training until they pass their exams.
Yes, we do have driving instructors! You will assist them with daily administrative tasks—don’t worry, you won’t be in the passenger seat teaching students.
Additionally, you will schedule and coordinate examination appointments with the TÜV. While this may sound mundane, it does have a smiley in its name!
Back-office tasks include managing complaints, processing cancellations and revocations, and handling collection cases.
What We Offer You
A permanent employment contract with comprehensive onboarding and ongoing training.
Flexible working hours tailored to your life situation; no weekend shifts.
The security of a large company.
A well-equipped workspace with opportunities for personal contribution.
A fantastic team and regular company events.
An easy path to obtaining your driving license (if you don’t already have one).

