About the job
Join G4S, a member of the Allied Universal® group, the world's leading security services provider, operating in over 80 countries. At G4S Greece, we are committed to innovation and excellence, combining our talented workforce with cutting-edge technology to offer security and peace of mind to our clients. We are expanding our team and seeking dynamic individuals to be the 'voice' of our company.
Role Overview: As a Customer Care Agent, you will serve as the vital link between G4S and our clients. Your primary objectives include delivering high-quality support for our security systems and services while ensuring an exceptional customer experience and satisfaction.
Key Responsibilities:
- Back-office & Data Management: Manage and update the CRM database, process agreements, and create new project/service entries.
- Omnichannel Support: Efficiently handle incoming calls and correspondence (emails/letters) regarding account inquiries, billing clarifications, and service information.
- Retention & Customer Loyalty: Implement customer retention strategies through personalized recommendations and service customization.
- Customer Feedback Management: Evaluate satisfaction surveys and intervene promptly to resolve complaints or negative feedback.
- Upselling & Service Upgrades: Inform existing clients about new technological capabilities and recommend upgrades to enhance their security.

