About the job
Become part of EVA Pharma, a trailblazer in the pharmaceutical sector, passionately championing health and well-being as a fundamental human right. Celebrated as a top workplace, we pride ourselves on creating a nurturing and innovative atmosphere for our team members.
Job Summary
We are in search of an enthusiastic and skilled Customer Engagement Manager to become a vital part of our vibrant team.
The successful candidate will play a crucial role in our commitment to improving human health and well-being, ensuring we uphold the highest standards of excellence within our industry.
Key Responsibilities:
- Lead and implement a comprehensive global omnichannel customer engagement strategy that aligns with business objectives, supervising and mentoring Omnichannel Specialists across various global clusters.
- Design, refine, and enhance customer journeys and touchpoints across diverse markets.
- Facilitate customer-focused decision-making through data analysis, insights, and market trends.
- Collaborate with cross-functional teams to align global and local engagement plans.
- Promote digital and innovative engagement models to elevate the customer experience.
- Monitor and optimize performance using key performance indicators (KPIs) such as NPS, ROI, and sales impact.
- Maximize ROI through strategic engagement mix, prioritization, and resource allocation.
- Ensure compliance with company policies, industry standards, and local regulations.
- Lead the gathering of global insights to enhance content, channels, and communication effectiveness.
- Support the development of omnichannel capabilities through coaching and upskilling across various markets.
Qualifications:
- At least 12 years of comprehensive professional experience, with significant exposure to customer engagement, omnichannel, marketing, or commercial excellence.
- Demonstrated experience in regional or global roles within complex, multicultural settings.
- Strong analytical skills with a proven track record in data-driven decision-making and KPI management.
- In-depth understanding of digital transformation, omnichannel strategies, and customer experience frameworks.
- Excellent stakeholder management, communication, and leadership abilities across cross-functional and geographically diverse teams.
- Mandatory background in pharmaceutical, healthcare, or other highly regulated industries.
- Bachelor’s degree in Business, Marketing, Life Sciences, or a related field; a master’s degree is an added advantage.
- Fluency in English is essential; proficiency in additional languages is preferred.

