About the job
About Us
Founded in 2006 in China, CXG has rapidly grown into a global enterprise, transforming how premium and luxury brands connect with their customers. With a presence in 12 offices worldwide, including a key IT hub, we operate across 70 countries and boast a diverse team of over 180 professionals from around the globe.
We specialize in enhancing customer experiences for luxury brands, driving meaningful impact across various sectors through innovative partnerships.
Responsibilities
As the CX Analyst Manager in Shanghai, you will be an integral part of our global team, reporting directly to your line manager in Dubai while collaborating with colleagues from Paris and other locations. If you have a passion for data analysis and a keen interest in the luxury industry, we would love to meet you.
- Oversee a team of Customer Experience Analysts, ensuring the timely and high-quality delivery of projects for the China Business Unit.
- Organize and allocate workload based on requests from the VP of Data Science and the China Market Head.
- Facilitate regular training and constructive feedback for Customer Experience Analysts within the team.
- Analyze statistical data and present insights compellingly for our key clients in China.
- Manage project timelines, deliverables, and additional projects.
- Ensure accuracy by proofreading and validating research reports before submission.
- Gather and synthesize industry information into comprehensive reports and presentations.
- Support project managers during client presentations.

