About the job
Job Summary
Join our Strategic Growth team as a Business Insights Analyst in Hyderabad, India (aligned with US Eastern hours). This pivotal role will provide data-driven insights, executive-level reporting, and performance analytics to enhance Product Operations and cross-functional collaboration, ultimately improving customer experiences and delivering measurable value. The primary focus will be on reporting and analytics (notably using Sigma), KPI development, and tracking operational performance. You will work closely with the Senior Manager of Strategic Growth to facilitate data-informed decision-making, identify risks and opportunities, and convert analytics into actionable strategies.
Key Responsibilities
Reporting & Analytics
- Data Management: Collect, cleanse, and validate data from ERP, CRM, and operational systems to ensure accuracy and reliability.
- Executive Reporting: Create and uphold dashboards and reports in Sigma, Salesforce, Kibana, and Excel to monitor business performance, spotlight risks, and support decision-making.
- Insights & Trends: Utilize descriptive and inferential statistical analysis to uncover performance drivers, customer trends, and areas for improvement.
- KPI Development: Define and track key operational and customer value metrics to assess progress against strategic goals.
Customer Value Enablement Support
- Voice of the Customer: Convert operational data into insights that illustrate customer impact and assist in strategic prioritization.
- Cross-Functional Alignment: Deliver analytics and reporting that promote accountability and alignment across Customer Care and Managed Services.

