About the job
Join Our Team at VEG
Established in 2014, the Veterinary Emergency Group (VEG) was founded with a clear mission: to support pets and their owners during their most critical moments. We set out to revolutionize the emergency veterinary experience, ensuring that both our clients and our dedicated team members—our VEGgies—feel valued and cared for in every interaction.
VEG has rapidly expanded across the country, operating hospitals that are open 24/7, 365 days a year. We strive to create an enriching emergency care experience, not only for our patients but for our staff as well, offering an innovative environment where you can thrive in your veterinary emergency career.
At VEG, we empower you to pursue the career you aspire to in veterinary emergency medicine. Our open-concept hospitals allow you to handle a diverse range of emergency cases, including exotics, all while focusing on a customer-centric approach that ensures every pet receives the care they deserve.
We are proud to be recognized as a certified Great Place to Work® in both 2025 and 2026.
About the Role
As a Customer Experience Coordinator, your mission is to enhance the customer journey at VEG through exceptional service and engagement. You are dedicated to refining the experience before, during, and after their visit, ensuring that every interaction is handled with professionalism and empathy. Your outgoing personality will help you connect with customers and advocate for their needs, always putting patient and customer experience at the forefront.
This role offers a unique opportunity for personal and professional growth, enabling you to build valuable skills and navigate your career in exciting and unexpected directions.
Your Responsibilities
- Warmly greet every customer—whether in person, via phone, or online—with urgency and care.
- Manage all customer communications (calls, emails, texts), accurately record details, and promptly escalate urgent medical calls to a veterinarian.
- Create personalized and memorable experiences by proactively finding creative solutions to customer needs.
- Listen empathetically to customers, swiftly resolving concerns and anticipating potential issues.
- Keep veterinary staff informed about customer needs to facilitate a seamless care experience.
- Offer confidential and compassionate guidance regarding financial options and end-of-life decisions.
- Process payments accurately while safeguarding personal and financial information.
- Follow up with customers to ensure satisfaction and address any lingering concerns.

