About the job
ABOUT VEG
Founded in 2014, Veterinary Emergency Group (VEG) has a mission to support individuals and their pets during critical times. We challenge conventional practices to improve the emergency room experience. Our rapid expansion has established hospitals across the nation, open 24/7, 365 days a year, enhancing emergency care for both pets and their owners, as well as for our dedicated team—our VEGgies!
At VEG, we are committed to saying yes to your career aspirations in veterinary emergency medicine. We revolutionize ER operations through open-concept hospitals, catering to various emergency cases—including exotic animals—and providing a customer-centric experience that ensures the best care for pets and their owners.
We prioritize creating an exceptional environment for our VEGgies, fostering a workplace where you can find your niche and feel appreciated for your contributions. We offer unparalleled opportunities for learning and mentorship, enabling you to progress in your career and make a meaningful impact.
VEG is proud to be recognized as a Great Place to Work® for the years 2025 and 2026.
THE JOB
As a Customer Experience Coordinator, you will play a pivotal role in shaping the customer journey through exceptional service, engagement, and dedication. Your passion for enhancing the customer experience will shine through in every interaction. You will maintain a professional demeanor and approach, ensuring that pets and their owners receive top-notch service at all times. In this position, you will gain valuable experience and create opportunities for your career to flourish in exciting and rewarding ways.
WHAT YOU’LL DO
- Warmly greet every customer, whether in person, over the phone, or online, demonstrating urgency and compassion.
- Manage all customer communications (calls, emails, texts), accurately documenting details and swiftly routing urgent medical inquiries to a veterinarian.
- Deliver personalized, memorable experiences, always seeking creative solutions to meet customer needs.
- Listen empathetically, resolve concerns efficiently, and anticipate issues before they escalate.
- Keep veterinary staff informed about customer needs to ensure a smooth and integrated care experience.
- Provide confidential and compassionate assistance with financial options and end-of-life decisions.
- Accurately process payments while safeguarding personal and financial information.
- Follow up with customers to ensure satisfaction and address any lingering questions.

