About the job
Who We Are
At Kins, we are transforming the world of physical therapy by offering flexible, patient-centric care solutions that meet individuals where they are. Whether through in-home appointments or virtual consultations, we provide top-notch, customized care designed to integrate seamlessly into daily life.
Our mission is to restore mobility, alleviate pain, and rebuild confidence for those recovering from surgery, managing chronic conditions, or healing from injuries. We are dedicated to simplifying access to and engagement with effective physical therapy programs.
We pride ourselves on being a small yet highly motivated team of empathetic professionals who emphasize innovation, continuous improvement, and a human-centered approach to care.
About the Role
We are on the lookout for a Customer Experience Representative to act as a vital point of contact for prospective and new patients. In this role, you will provide a high-touch, concierge-level experience—guiding patients through the intake process, verifying insurance benefits, and ensuring they feel well-informed and confident as they embark on their care journey.
You will be instrumental at the intersection of patient experience, operations, and clinical decision-making—helping to determine the most suitable care pathway (virtual or in-person) while ensuring a smooth onboarding experience.
This is a fantastic opportunity for a Physical Therapist Assistant (PTA) or a highly capable non-clinical candidate with relevant experience who is passionate about patient care, adept at problem-solving, and thrives in a fast-paced, collaborative startup environment.
Key Responsibilities
Clinical & Consultative Responsibilities
Conduct phone consultations with prospective patients considering virtual care services.
Support consultations for patients exploring specialty programs, including pelvic health.
Assess patient needs to determine clinical appropriateness for Kins services (virtual and/or in-home care).
Provide clinical insights and support to the intake team by addressing patient-specific inquiries.
Patient Experience & Coordination
Guide qualified leads through the intake process, converting them into active patients.
Verify insurance coverage, obtain benefit details, and clearly communicate expected costs.
Match patients with suitable physical therapists based on clinical needs, preferences, and availability.

