About the job
At Beyond, we are revolutionizing the short-term rental industry with our premier Revenue Management System, embraced by thousands of property managers and owners globally. As a profitable and rapidly growing company, we leverage cutting-edge technologies—including AI—to empower our clients in maximizing revenue effortlessly. Our dedicated team of over 180 Beyonders embodies curiosity, craftsmanship, and a commitment to excellence, reflecting our belief that people are the core of every successful business.
In this spirit, we are excited to welcome a Customer Onboarding Manager who will spearhead our onboarding initiatives for new clients. As the travel landscape evolves, so do our clients' needs. This pivotal role ensures that our customers not only adopt our solutions successfully but also excel in this dynamic environment.
We encourage diversity and are committed to unlocking the potential of our team. If you're eager to seize a great opportunity, please apply even if you don't meet every qualification!
Your responsibilities will include:
- Providing training and guidance to customers on Revenue Management best practices and utilizing Beyond Pricing to meet their revenue objectives.
- Facilitating early product adoption by helping customers understand and leverage key features from the outset.
- Enabling and training customers to ensure they feel confident and self-sufficient while using our platform.
- Managing the onboarding experience effectively, ensuring the timely completion of all tasks by both customers and internal teams.
- Launching customers adeptly to strengthen relationships, enhance product adoption, and ultimately boost retention and satisfaction.
- Maintaining an in-depth understanding of Beyond’s product suite, integrations, and pricing algorithms.
- Customizing the onboarding approach and feature set to align with the specific needs and objectives of each customer.
- Collaborating with cross-functional teams (e.g., Product, Support, Sales) to guarantee a seamless and positive customer experience.
- Acting as the voice of the customer to the Product team by sharing insights, trends, and feature requests.
We are looking for a highly organized, naturally curious, and proactive individual who can thrive in this role.

