About the job
Join our team as a Customer Relations & Accounts Receivable Specialist, where you will play a key role in providing exceptional service and supporting our mission to safeguard businesses, individuals, and valuable time. You will collaborate closely with the Customer Relations team to minimize delinquent accounts, facilitate payment resolutions, and manage communications regarding collection matters. Your expertise will ensure accurate and timely daily cash applications, and you will work across various levels to meet both departmental and organizational objectives.
KEY RESPONSIBILITIES
- Timely and precise application of daily cash transactions.
- Review customer receivables to coordinate effective payment resolutions.
- Engage with internal and external customers about collection issues.
- Work collaboratively within the Customer Relations team to meet deadlines.
- Reduce delinquency rates for designated accounts to achieve the organization's targets.
- Facilitate discussions for invoice dispute resolution among customers, field personnel, and the local Customer Relations team.
- Involve management as necessary to expedite the collection process.
- Follow established procedures for communication and collaboration with all staff levels.
- Foster and maintain strong, cooperative relationships with customers.
- Conduct training sessions as requested.
- Perform additional tasks and special projects as assigned.

