About the job
At Jacuzzi Group, we specialize in transforming luxury home products into extraordinary lifestyle enhancements. As a Customer Service Account Specialist, you will play a pivotal role in our operations, engaging directly with our Spa Dealer network to deliver exceptional service and support. Your efforts will be crucial in upholding our esteemed reputation as a leading provider of home wellness solutions.
Key Responsibilities:
- Utilize your 3+ years of experience in Business-to-Business Customer Service to respond promptly to the needs of our dealer network.
- Manage a high volume of incoming inquiries via phone and email while ensuring swift and comprehensive resolution of any issues.
- Foster robust relationships with our Dealer Network to sustain existing business and attract new clients.
- Deliver technical assistance by troubleshooting products over the phone and email, with training provided as necessary.
- Accurately process and verify customer orders using our internal CRM systems and customer purchase orders.
- Thoroughly gather customer information, assess their needs, and educate them as applicable.
- Continuously assess and identify opportunities for process improvements that enhance the customer experience.
- Initiate necessary actions in response to customer care requests, including order modifications.
- Collaborate with various internal departments to ensure all customer requests are met.
- Address complaints and maintain records related to customer interactions.
- Contribute to the development and maintenance of customer service standards, policies, and procedures.
- Provide support to other team members as needed.
- Perform other duties as assigned.
Working hours are Monday to Friday, 8:30 AM - 5:00 PM EST, and the position is on-site in Lake Mary, FL.
Compensation starts at $18.00/hour, with potential for more based on experience.

