About the job
About the Role:
Join one of the most rapidly expanding fintech startups in the United States! At Jerry, we are dedicated to assisting car owners in optimizing their time and finances concerning one of their most significant investments. Since the launch of our mobile application in 2019, we have grown to over 4 million customers, extending our services beyond insurance shopping to include refinancing, safety, and repairs, establishing ourselves as the top-rated AllCar app in the App Store.
We are currently seeking a Remote Customer Service Representative to enhance our dynamic team! In this pivotal position, you will assist our existing clients in modifying their current insurance policies through one of our 55+ insurance carrier partners. Your responsibilities will include processing service requests and addressing inquiries regarding policy specifics, all while providing exceptional support to our customers. If you are eager to make a significant impact in the lives of millions, we would love to connect with you!
Key Responsibilities:
Handle incoming calls from existing customers
Process service requests including adding or removing vehicles and drivers, updating lienholder information, and dispatching policy documents
Assist customers with inquiries regarding their current insurance policies, including coverage details and benefits, or facilitate changes to their existing policies
Work to retain Jerry policyholders by proactively identifying solutions for clients at risk of cancellation
Who You Are:
You excel at multitasking and prioritizing various responsibilities
You have a genuine passion for helping others
You possess 2+ years of experience in a call center environment
Compensation and Benefits:
Hourly pay: $19.00 - $21.00
We will cover your P&C license (expected within 60 days of starting)
Comprehensive medical, dental, and vision insurance, along with 401K matching
Remote work flexibility (we provide all necessary equipment)
Continuous training and mentorship from our leadership team
An exceptional portfolio of insurance career opportunities

