About the job
Join Carvana as a Customer Service Delivery Advocate and be part of a revolutionary approach to the car-buying experience! We are seeking passionate individuals with a minimum of 2 years of customer-facing experience who are eager to contribute to the fastest-growing used automotive retailer in U.S. history. At Carvana, we are not just about selling cars; we are about making a difference in our customers' lives.
As a Customer Service Delivery Advocate, you will play a vital role in delivering happiness, whether it's handing over keys at the driveway or engaging with the community. Are you ready to embrace the 'Hauler-Life' and make car buying enjoyable?
Shift Requirements: This position requires flexibility with working hours, including shifts from 7 AM to 5 PM, 9 AM to 7 PM, or 11 AM to 9 PM. Our team members will rotate days off between weekdays and weekends.
Unlock Your Earning Potential!
We offer an attractive starting hourly rate of $19, with a clear pathway for growth based on your performance. Here's how our pay structure works:
- Pay Range: $19-$21 hourly
- Starting Pay: $19/hr
- At 3 Months: $19.50/hr
- At 6 Months: $20/hr
Within your first year, you could progress from $19/hr to $21/hr through our performance-driven Careers Not Jobs program, which provides four merit opportunities annually. Eligible team members can earn an additional $0.50 increase in pay every 90 days.
Additionally, Market Operations may offer specific performance-based incentives that can enhance your earnings even further!
Benefits and Perks:
We believe in investing in your success, as your growth directly contributes to our success. Here are some of the benefits we offer:
- Competitive, performance-based compensation including a 401(k) plan with company match and opportunities for overtime during peak seasons.
- Fast-track advancement opportunities for stellar performers, allowing you to achieve higher pay rates sooner.
- Comprehensive healthcare coverage, including 100% company-paid premiums for healthcare, dental, and vision, along with a wellness program to support overall health.
- Flexible time-off policies to ensure a healthy work-life balance.

