About the job
Join Carvana, the fastest-growing used automotive retailer in U.S. history and a proud member of the Fortune 500, as a Customer Service Delivery Advocate! We are seeking dynamic individuals with a minimum of 2 years of customer-facing experience to help transform the car-buying experience by delivering joy to our customers' doorsteps.
Our Customer Advocates play a crucial role in reintroducing happiness into the car-shopping journey, whether it’s through personal interactions or community involvement. Are you ready to embrace the ‘Hauler-Life’?
Shift Requirement: This role requires availability from 7 AM to 5 PM or 11 AM to 9 PM, with a commitment to work 7 days a week, including rotating weekdays and weekends.
Unlock Your Earning Potential!
We offer a competitive starting hourly rate of $20, with the opportunity to earn up to $22 based on performance. Your salary can progress quickly through our performance-based Careers Not Jobs program, which provides merit increases four times a year:
- Pay Range: $20-$22 hourly
- Starting Pay: $20/hr
- At 3 Months: $20.50/hr
- At 6 Months: $21/hr
During your first year, you can achieve a pay increase from $20/hr to $22/hr! Additional performance-based incentive programs may also be available to maximize your earning potential.
Benefits + Perks:
We are committed to your success and well-being:
- Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match and overtime opportunities during peak seasons.
- Fast Track Advancement Opportunities for top performers.
- 100% Company-Paid Healthcare Premiums along with Dental and Vision benefits. Our wellness program supports mental, physical, and financial health, and we have a pet care savings program to keep your furry family members healthy!
- Generous paid time off (13 days in the first year, increasing to 20 days thereafter).
- Education Support to help you further your career.

