About the job
Join Carvana as a Customer Service Delivery Advocate and embark on an exciting career journey with the fastest-growing used automotive retailer in U.S. history, recognized as one of the four fastest companies to make the Fortune 500!
As a Customer Advocate, you will play a crucial role in enhancing the car-buying experience by delivering happiness right at our customers' doorsteps and engaging actively in our local community. Are you ready to embrace the 'Hauler-Life'?
Shift Requirement: This position requires flexibility, as team members will work shifts from 7 am to 5 pm, 9 am to 7 pm, or 11 am to 9 pm. Availability for work 7 days a week is essential, with rotating days off between weekdays and weekends.
Unlock Your Earning Potential!
We offer a competitive starting hourly wage of $17/hr, with opportunities for rapid advancement based on performance. You can enhance your earnings in a short period:
- Pay Range: $17-$19 hourly
- Starting Pay: $17/hr
- At 3 Months: $17.50/hr
- At 6 Months: $18/hr
During your first year, you can progress from $17/hr to $19/hr through our performance-driven Careers Not Jobs program, which includes four merit opportunities annually. Eligible team members can also receive an additional $0.50 raise every 90 days.
Additionally, Market Operations may provide other performance-based incentive programs tailored to your location, potentially unlocking even greater earnings.
Benefits + Perks:
We believe in investing in our team members’ success because when our team members thrive, we all succeed. Here’s how we support you:
- Compensation: Competitive, Performance-Based Compensation PLUS a 401(k) with Carvana match, and overtime opportunities during peak seasons.
- Fast Track Advancement Opportunities: Outstanding performers achieve higher pay rates sooner based on their performance, ensuring hard work and dedication are recognized.
- Health & Wellness: 100% Company Paid Healthcare Premiums, along with Dental and Vision benefits. Our wellness program supports mental, physical, and financial health. Plus, we know pets are family too! Benefit from our pet care savings program.
- Time Off & Work-Life Balance: Generous paid time off (13 days for the first year, increasing to 20 days thereafter).

