About the job
Join our dynamic team at Carvana as a Customer Service Delivery Advocate! We're seeking enthusiastic individuals with a minimum of 2 years of customer-facing experience to embark on an exciting career journey with the fastest-growing used automotive retailer in U.S. history. We're proud to be ranked among the top four companies to make the Fortune 500!
As a Customer Advocate, you will play a crucial role in enhancing the car-buying experience and spreading joy within the community. Are you ready to embrace the 'Hauler-Life'?
Shift Requirement: This position requires availability from 11 AM to 9 PM, with team members expected to work 7 days a week. Days off will rotate between weekdays and weekends.
Unlock Your Earning Potential!
We offer a competitive starting hourly wage of $22/hr, with ample opportunities for growth based on performance. Your earnings can increase swiftly:
- Pay Range: $22-$24 hourly
- Starting Pay: $22/hr
- At 3 Months: $22.50/hr
- At 6 Months: $23/hr
Throughout your first year, you can progress from $22/hr to $24/hr through our performance-driven Careers Not Jobs program, which includes four merit opportunities annually. Eligible team members can also enjoy an additional $0.50 pay increase every 90 days!
But that's not all! Market Operations may provide additional performance-based incentive programs tailored to your location, potentially unlocking even greater earnings.
Benefits + Perks:
We are committed to investing in the success of our team members because when our team members flourish, so do we. Here’s how we support you:
- Compensation: Competitive, performance-based pay PLUS a 401(k) with Carvana match and opportunities for overtime during busy seasons.
- Fast Track Advancement Opportunities: Exceptional performers can achieve higher pay rates sooner based on their contributions. Your hard work will not go unnoticed!
- Health & Wellness: 100% Company Paid Healthcare Premiums along with Dental + Vision benefits. We offer a wellness program to support your mental, physical, and financial health. We even have a pet care savings program for your furry family members!
- Time Off & Work-Life Balance: Generous paid time off (13 days in the first year, increasing to 20 days thereafter).
- Education Support: We believe in your professional growth and offer various support programs.

