About the job
Join Carvana as a Customer Service Delivery Advocate! If you have a passion for delivering excellent customer experiences and at least 2 years of customer-facing experience, we want you on our team. Carvana is the fastest-growing used automotive retailer in U.S. history and has proudly secured a spot as one of the four fastest companies to make the Fortune 500!
Our Customer Advocates play a crucial role in transforming the car-buying journey by bringing joy to our customers, whether it’s through delivering vehicles or engaging with the local community. Are you ready to embrace the 'Hauler-Life' and make a difference?
Shift Requirements: This role requires flexibility as hours may vary between 7 AM - 5 PM, 9 AM - 7 PM, or 11 AM - 9 PM. Team members should be available to work across all seven days of the week, with rotating days off between weekdays and weekends.
Unlock Your Earning Potential!
Start with a competitive hourly wage of $24, with the opportunity for significant growth based on performance. With our performance-driven Careers Not Jobs program, you can see your pay increase quickly:
- Pay Range: $24 - $26 hourly
- Starting Pay: $24/hr
- At 3 Months: $24.50/hr
- At 6 Months: $25/hr
In your first year, you can progress from $24/hr to $26/hr. Additionally, eligible team members may receive a $0.50 raise every 90 days. Plus, there may be other performance-based incentive programs available in your location to enhance your earnings even further!
Benefits + Perks:
At Carvana, we believe in investing in our team members’ success. Here’s how we support you:
- Competitive, Performance-Based Compensation, along with a 401(k) plan with Carvana matching and overtime opportunities during peak seasons.
- Fast Track Advancement Opportunities: High performers can achieve increased pay rates sooner based on performance.
- Health & Wellness: Enjoy 100% Company Paid Healthcare Premiums, Dental and Vision benefits, and wellness programs that support your overall health. We even have a pet care savings program to keep your furry friends healthy!
- Time Off & Work-Life Balance: Generous paid time off, starting with 13 days in your first year and increasing to 20 days thereafter.
- Education Support: Opportunities for professional development and continuing education.

