About the job
Join Carvana as a Customer Service Delivery Advocate, where you will be at the forefront of transforming the car-buying experience. We are seeking passionate individuals with a minimum of 2 years of customer-facing experience to be a part of our dynamic team at the fastest-growing used automotive retailer in U.S. history.
Our Customer Advocates play a crucial role in enhancing customer satisfaction, whether it's through delivering cars directly to driveways or engaging with the local community. Are you ready to embrace the 'Hauler-Life' and make a difference?
Shift Requirement: This position requires availability from 11 AM to 9 PM, including weekends. Days off will rotate between weekdays and weekends.
Unlock Your Earning Potential!
Carvana offers a competitive hourly starting rate of $18, with opportunities for growth based on performance. Your earnings can increase significantly in a short period:
- Pay Range: $18-$20 hourly
- Starting Pay: $18/hr
- At 3 Months: $18.50/hr
- At 6 Months: $19/hr
In your first year, you can advance from $18/hr to $20/hr through our Careers Not Jobs program, which includes four merit opportunities annually. Eligible team members can receive an additional $0.50 increase in their pay every 90 days.
Additionally, you may have access to other performance-based incentive programs that can further enhance your earnings.
Benefits + Perks:
- Competitive, Performance-Based Compensation PLUS a 401(k) plan with Carvana match, with opportunities for overtime during busy seasons.
- Fast Track Advancement Opportunities for stellar performers who achieve higher pay rates sooner based on performance.
- Health & Wellness: 100% Company Paid Healthcare Premiums, along with Dental and Vision benefits. Our wellness program supports your mental, physical, and financial health, and we offer a pet care savings program to help keep your furry friends healthy and happy.
- Time Off & Work-Life Balance: Generous paid time off of 13 days in the first year, increasing to 20 days thereafter.
- Education Support.

